Meet our Team

Ilya  Pinassi
Ilya Pinassi
VP Of Operations

I’ve been a mason’s apprentice, high school teacher and even held a corporate position Toyota Motors Sales USA. I joined my family’s business in 2004 and feel honoured to be a part of the lives of the families I work with every day and the clients I serve. My favorite part of my career is making the purchase or servicing of someone’s vehicle easy and more enjoyable. I live in Hamilton with my wife and son who love joining me at TiCats games or for Artcrawl. I occasionally find the time to play some basketball, although this is getting more difficult as I am active in the community through personal outreach and the corporate work we do. I believe in supporting the community which supports us. Thank you Hamilton.I’ve been a mason’s apprentice, high school teacher and even held a corporate position Toyota Motors Sales USA. I joined my family’s business in 2004 and feel honoured to be a part of the lives of the families I work with every day and the clients I serve. My favorite part of my career is making the purchase or servicing of someone’s vehicl...Read MoreRead Less

Ian  Herries
Ian Herries
General Manager

In 1998, my passion for cars turned into a professional career. Since then, I have worn many hats including Sales Person, Business Manager, Sales Manager, General Sales Manager and General Manager. I joined the team at Upper James Toyota in 2008 as Business Manager. From there, I moved to Sales Manager and now I proudly serve as the General Manager. As a family man and a Hamilton resident, I am extremely proud to work at UJT. Here, we are constantly looking for ways to improve the customer experience and I am very grateful to be a part of this team.In 1998, my passion for cars turned into a professional career. Since then, I have worn many hats including Sales Person, Business Manager, Sales Manager, General Sales Manager and General Manager. I joined the team at Upper James Toyota in 2008 as Business Manager. From there, I moved to Sales Manager and now I proudly serve as the General Manager...Read MoreRead Less

Curtis  Milazzo
Curtis Milazzo
Sales Manager, New Vehicles

I am proud to say that I've been a part of the sales team here at Upper James Toyota for 12 years, where I currently serve as the New Vehicle Sales Manager. My wife and I have called Hamilton "home" for the past decade and we are thrilled to have started our family here. I love seeing my clients in and around the community, whether it's at the local grocery store or out at the movies. I love working where I live! I am proud to say that I've been a part of the sales team here at Upper James Toyota for 12 years, where I currently serve as the New Vehicle Sales Manager. My wife and I have called Hamilton "home" for the past decade and we are thrilled to have started our family here. I love seeing my clients in and around the community, whether it's at the loca...Read MoreRead Less

Jason  Mladen
Jason Mladen
Sales Manager, Pre-Owned

I have been part of the team at Upper James Toyota since 2008. Attaching my name to such a reputable family owned business, with a long history of community involvement was a no-brainer. I LOVE what I do! I am a proud father of two and a husband to a very patient and supportive wife. I come from a large family and love to spend my time making new memories with them. My hobbies include Tae Kwon Do, fantasy football, watching sports, and binge watching Netflix series. Favorite teams include the Super Bowl CHAMPIONS - Philadelphia Eagles and the Big Bad Bruins. I have been part of the team at Upper James Toyota since 2008. Attaching my name to such a reputable family owned business, with a long history of community involvement was a no-brainer. I LOVE what I do! I am a proud father of two and a husband to a very patient and supportive wife. I come from a large family and love to spend my time maki...Read MoreRead Less

Mike  Park
Mike Park
Fixed Operations Manager

For over 25 years I have enjoyed a challenging and rewarding automotive career. I began my adventure as a Service Advisor with a small team in Oakville, where I was promoted to Service Manager. I had the pleasure of being a part of that growing business and was able to grow that team from just six staff to thirteen over ten years. During this time I was promoted to Fixed Operations Manager and oversaw both the Service and Parts departments. In 2001, I was looking for a change and found myself at Upper James Toyota, where I immediately knew I wanted to be part of this family business. Not without it's challenges; shortly after starting, we faced a large renovation. This was startling as a new employee, but not only did we get through it, we excelled through the whole renovation period. This was when I knew I was in the right place. In the last 15 years, I have worked with some of the best Technicians and Service Advisors around. The pleasure has been all mine.For over 25 years I have enjoyed a challenging and rewarding automotive career. I began my adventure as a Service Advisor with a small team in Oakville, where I was promoted to Service Manager. I had the pleasure of being a part of that growing business and was able to grow that team from just six staff to thirteen over ten years. During this time ...Read MoreRead Less

Tony  Palumbo
Tony Palumbo
Director of Business Development

My career in automotive sales began in 1978 when I was just 20 years old. I am proud to say that I have served the Hamilton community exclusively and that the majority of this time has been spent with the Parkway Motors Group. I have served in a range of roles, from Salesperson to General Manager, and now as the Director of Business Development. I was fortunate enough to study at the world class NADA Dealer Academy in the US and complete their General Dealership Management program. It strikes me in my time here that while technology has changed the way we do business today, people skills are still the key to continued success. After all these years, my favourite part of the job is still helping clients make the right vehicle purchase. I reside in Caledonia with my wife and daughter and have recently taken up golf (it seems to be safer than racing go karts!)My career in automotive sales began in 1978 when I was just 20 years old. I am proud to say that I have served the Hamilton community exclusively and that the majority of this time has been spent with the Parkway Motors Group. I have served in a range of roles, from Salesperson to General Manager, and now as the Director of Business Development. I ...Read MoreRead Less

Don  Desaulniers
Don Desaulniers
Chief Financial Officer

Kaley  Wickman
Kaley Wickman
Fleet Manager

I have worked in many different aspects of the automotive industry for the past 15 years. After the completion of my Operations Management degree overseas, I joined the Parkway Motors team and have enjoyed working in our Leasing Department, Financial Services Department and most recently, the Fleet Department. I take pride in my work, the people I get to work with and the clients that I serve. In my down time, I enjoy spending time skiiing, swimming and staying active with my husband and 3 children.I have worked in many different aspects of the automotive industry for the past 15 years. After the completion of my Operations Management degree overseas, I joined the Parkway Motors team and have enjoyed working in our Leasing Department, Financial Services Department and most recently, the Fleet Department. I take pride in my work, the people I ...Read MoreRead Less

Bryson  Hitchcock
Bryson Hitchcock
Assistant Manager, New Vehicles

Mark  McGrath
Mark McGrath
Assistant Manager, Pre-Owned/Product Advisor

While my automotive career began as a car detailer, my personality and enthusiasm quickly led to a promotion in sales. I joined the Parkway Motors Group in 2010, where I continued to develop my skills as a leading sales associate. My experience in selling new and pre-owned cars gave me the knowledge and tools necessary for a successful transition to the Assistant Pre-Owned Manager position. I take pride in measuring my success and ability to satisfy the needs of our clients. While my automotive career began as a car detailer, my personality and enthusiasm quickly led to a promotion in sales. I joined the Parkway Motors Group in 2010, where I continued to develop my skills as a leading sales associate. My experience in selling new and pre-owned cars gave me the knowledge and tools necessary for a successful transition t...Read MoreRead Less

Murray Dodman
Murray Dodman
Product Advisor

My name is Murray Dodman, I worked for a First Aid and Safety company for the past 15 years. We were sold to an american company, and we all lost our positions. I was going to take an early retirement, but I was bored stiff. A good friend worked at Upper James Toyota, said that I might like selling vehicles. I have been here for a few months now and I love my job. The people that work here are great to work with, and the Toyota product sells itself. I look forward to my future here.My name is Murray Dodman, I worked for a First Aid and Safety company for the past 15 years. We were sold to an american company, and we all lost our positions. I was going to take an early retirement, but I was bored stiff. A good friend worked at Upper James Toyota, said that I might like selling vehicles. I have been here for a few months now ...Read MoreRead Less

Sunny  Labana
Sunny Labana
Product Advisor

I was born and raised in beautiful Stoney Creek, with a family business in the automotive field to pique my interests from an early age. Growing up with great family and friends has shaped who I am today, as I have grown a great passion for all things automotive and an avid follower of motorsport. Naturally, a "gear head", I never mind getting my hands dirty working on anything mechanical. I have been with the sales team here at Upper James Toyota for less than a year, and I hope that this enthusiasm will inspire my future clients and further their satisfaction with the Toyota brand. It's wonderful to come to work with such a great and supportive team around you! I was born and raised in beautiful Stoney Creek, with a family business in the automotive field to pique my interests from an early age. Growing up with great family and friends has shaped who I am today, as I have grown a great passion for all things automotive and an avid follower of motorsport. Naturally, a "gear head", I never mind getting my h...Read MoreRead Less

Joe  Lima
Joe Lima
Product Advisor

I've been a part of the Upper James Toyota for over 16 years and I have been a proud Hamilton resident for over 40 years. In my spare time, you can find me riding my mountain bike or in a pick up game of basketball. I'm currently restoring a 1991 Toyota MR2 with my son (he also works here at UJT). After many happy years spent here, I enjoy the simplicity of chatting with my long time clients who stop in for service, or just to say hi. I've been a part of the Upper James Toyota for over 16 years and I have been a proud Hamilton resident for over 40 years. In my spare time, you can find me riding my mountain bike or in a pick up game of basketball. I'm currently restoring a 1991 Toyota MR2 with my son (he also works here at UJT). After many happy years spent here, I enjoy the simp...Read MoreRead Less

Sonny Martinello
Sonny Martinello
Product Advisor

Conor McKeating
Conor McKeating
Product Advisor

  • No contact details at this time
Mustafa Mohsini
Mustafa Mohsini
Product Advisor

Since 2001 I have been a proud member of PARKWAY MOTORS GROUP HAMILTON as a Master/Hybrid Toyota technician. It is a great honor to work with the Pinassi family and not to forget working with some of the best associates around. I am now at Upper James Toyota offering my knowledge and expertise to make your vehicle purchase decision much easier.

Rehan Nisar
Rehan Nisar
Product Advisor

I have been in Hamilton since 2001. My vast experience in Pharmaceutical sales, Pharmacy and even in retail business, finally turned into a passion to become a professional car sales person. I love to meet new people like you every day and to offer best possible solutions to purchase a new or used car. I can speak Urdu, Hindi and Punjabi other that English. I am proud to be a part of Upper James Toyota. Visit our dealership or call my direct line at 905-818-1199.I have been in Hamilton since 2001. My vast experience in Pharmaceutical sales, Pharmacy and even in retail business, finally turned into a passion to become a professional car sales person. I love to meet new people like you every day and to offer best possible solutions to purchase a new or used car. I can speak Urdu, Hindi and Punjabi other t...Read MoreRead Less

Mitch  Sherman
Mitch Sherman
Product Advisor

I am a third generation born and raised Hamiltonian and have spent most of my working life in one of Hamilton's oldest landmark businesses: Jerry's Man Shop. Being a part of this almost 100 year old family business, I learned that customer satisfaction, integrity, teamwork and community service was the fabric of our success. This made my transition to Upper James Toyota easy; as I have found the same to be true here. I have always believed that Hamilton is a vibrant city with a real sense of community. After just eight years at UJT, it's already common for me to see my customers engaged in activities around the city. It's been a pleasure to be a part of the team here; where community service and customer satisfaction is of the highest priority. I am a third generation born and raised Hamiltonian and have spent most of my working life in one of Hamilton's oldest landmark businesses: Jerry's Man Shop. Being a part of this almost 100 year old family business, I learned that customer satisfaction, integrity, teamwork and community service was the fabric of our success. This made my transition...Read MoreRead Less

Dan  Salvage
Dan Salvage
Service Advisor

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Natalie  Martin
Natalie Martin
Service Advisor

I have spent almost 3 of my 20 years in the auto industry at Upper James Toyota. It’s a privilege to work in an environment that is focused on respect and professionalism. As a Service Advisor, I find pleasure in ensuring the quality of service that builds a relationship with our customers based on loyalty and trust.

Jennifer  Daniels
Jennifer Daniels
Service Advisor

Starting as a Cashier and working my way up to Assistant Manager; I have worked in retail for over 20 years. Looking for a new challenge, I made the leap from retail to automotive service just over a year ago. I am pleased to serve as a Service Advisor at Upper James Toyota and I continue to look forward to the challenges ahead of me and the clients I will meet. Starting as a Cashier and working my way up to Assistant Manager; I have worked in retail for over 20 years. Looking for a new challenge, I made the leap from retail to automotive service just over a year ago. I am pleased to serve as a Service Advisor at Upper James Toyota and I continue to look forward to the challenges ahead of me and the client...Read MoreRead Less

Joshua  Enns
Joshua Enns
Service Advisor

I have just started working in the automotive industry this year. I spent the last 15 years in the food service industry; from barista to food service to bartending. I am excited to be able to apply my client service expertise in a whole new way as I get to know our clients and their vehicle needs.

Nick  Stathakos
Nick Stathakos
Shop Foreman Master Tech

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Terry  Brown
Terry Brown
Technician

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Scott Mitchell
Scott Mitchell
Technician

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Jeff  Urquhart
Jeff Urquhart
Technician

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Mike  Miller
Mike Miller
Technician

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Danny  Teixeira
Danny Teixeira
Technician

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Matt Richard
Matt Richard
Technician

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Richard  Reashore
Richard Reashore
Technician

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Alex DiNardo
Alex DiNardo
Service Technician

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Arshdeep Singh
Arshdeep Singh
Service Technician

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Jacob Monachino
Jacob Monachino
Service Technician

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Veronica  Orsi
Veronica Orsi
Detail

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Scott  Bousfield
Scott Bousfield
Detail

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Jim  Morris
Jim Morris
Shuttle Driver

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Brian Carter
Brian Carter
Shuttle Driver

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Sidney Veenstra
Sidney Veenstra
Shuttle Driver

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Ben  Ilyniak
Ben Ilyniak
Shuttle Driver

I've been turning wrenches in the automotive industry for over 40 years. I retired almost ten years ago but still wanted to remain active in the community, which is how I found myself at Upper James Toyota. Every day, I get to meet new people as I transport them to their home or work while their vehicle is in the hands of the best service department in the city. I've been turning wrenches in the automotive industry for over 40 years. I retired almost ten years ago but still wanted to remain active in the community, which is how I found myself at Upper James Toyota. Every day, I get to meet new people as I transport them to their home or work while their vehicle is in the hands of the best service departmen...Read MoreRead Less

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Paul  Robbins
Paul Robbins
Assistant Parts Manager

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Quinn  Cairns
Quinn Cairns
Parts Advisor

I originally hail from Vancouver but I grew up in Oakville. For the past 15 years, I've worked in the automotive industry through a variety of roles including towing, vehicle inspections, and now parts. I'm happy to be a part of the Upper James Toyota team and I look forward to helping you with your parts needs.

Don  Smith
Don Smith
Parts Advisor

A little bit about me? I've lived in Hamilton my whole life and raised two grown sons here. I've been in the automotive industry for 30 years; half of that time spent in a body shop and the other half in dealerships. I've recently celebrated five years as a Parts Representative at Upper James Toyota and I feel that my 30 years of knowledge makes me better prepared to help folks in need in a timely and efficient fashion. A little bit about me? I've lived in Hamilton my whole life and raised two grown sons here. I've been in the automotive industry for 30 years; half of that time spent in a body shop and the other half in dealerships. I've recently celebrated five years as a Parts Representative at Upper James Toyota and I feel that my 30 years of knowledge makes me...Read MoreRead Less

Nathan  Purchase
Nathan Purchase
Parts Advisor

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Bart Lingas
Bart Lingas
Parts Driver

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Joanne  Sampson
Joanne Sampson
Wholesale Manager

Many years ago, I had a career interest in Parts Management. I applied to and graduated from the Parts Management and Merchandising program at Mohawk College almost 30 years ago. I am proud to tell you that every day, I have enjoyed my career in automotive parts. The past 11 years have been spent at Upper James Toyota, where I serve as the Parts Manager with a dynamic and impressive team. While I grew up in Dundas, I currently get to enjoy all that Ancaster has to offer and I enjoy spending my time there with my two wonderful children. Many years ago, I had a career interest in Parts Management. I applied to and graduated from the Parts Management and Merchandising program at Mohawk College almost 30 years ago. I am proud to tell you that every day, I have enjoyed my career in automotive parts. The past 11 years have been spent at Upper James Toyota, where I serve as the Parts Ma...Read MoreRead Less

Lori  Perrelli
Lori Perrelli
Financial Services Manager

I have called Upper James Toyota "home" since 1998. During this time, I have had the pleasure of working with a terrific team, serving in two roles: as a Product Advisor, and in my current role as Financial Services Manager. I want to thank each and every one of my clients and contacts, as my success has been built on these relationships. Thank you. I have called Upper James Toyota "home" since 1998. During this time, I have had the pleasure of working with a terrific team, serving in two roles: as a Product Advisor, and in my current role as Financial Services Manager. I want to thank each and every one of my clients and contacts, as my success has been built on these relationships. Thank you...Read MoreRead Less

Adam  Harrison
Adam Harrison
Financial Services Manager

Here's what you need to know about me: I am a huge fan of all things comic book and nerd-like (I have light sabres.) I am a proud Hamiltonian and myself and my wife have called this wonderful city "home" for the last eight years. And finally, I am a car enthusiast who has been working in the automotive business for over ten years. My passion drove me to this simple career choice and it makes every day fun and enjoyable. Here's what you need to know about me: I am a huge fan of all things comic book and nerd-like (I have light sabres.) I am a proud Hamiltonian and myself and my wife have called this wonderful city "home" for the last eight years. And finally, I am a car enthusiast who has been working in the automotive business for over ten years. My passion drove ...Read MoreRead Less

Deborah  Hutchison
Deborah Hutchison
Executive Assistant

Judy  Bury
Judy Bury
Warranty Administrator

32 years ago, I was both nervous and excited as I prepared to return to work following the birth of my two children. Here, I began my automotive career with the Parkway Motors Group as an Assistant Body Shop Manager. Following the closure of the body shop, I moved to the Service Department as a Service Writer, inclusive of warranty and accounting administrative duties. From here, I went on to become the Warranty Administrator, a position which I still hold and take great pride in. It allows me to continue to practice my accounting skills. Throughout my 32 years, I have always been blessed to have been surrounded by so many wonderful co-workers and clients.32 years ago, I was both nervous and excited as I prepared to return to work following the birth of my two children. Here, I began my automotive career with the Parkway Motors Group as an Assistant Body Shop Manager. Following the closure of the body shop, I moved to the Service Department as a Service Writer, inclusive of warranty and accounting a...Read MoreRead Less

Marlee Burk
Marlee Burk
Receptionist

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Lynne  Duff
Lynne Duff
Business Development Manager

Most of my career has been in customer service, and in 1999, I entered into the Automotive industry. I'm fortunate to have experienced different roles - Service Advisor, Sales Consultant and Manager, both with luxury and domestic brands. When the opportunity arose to work in the Business Development Centre for this well known, family owned business, I was excited to be able to utilize all the knowledge and skills I've gained over the years. I've settled in now, and i quickly realized this group is one big happy family; full of jokesters and camaraderie. I can't imagine a better place to work. During my time off, you can find me shopping with my daughter or cruising the back roads on my Harley.Most of my career has been in customer service, and in 1999, I entered into the Automotive industry. I'm fortunate to have experienced different roles - Service Advisor, Sales Consultant and Manager, both with luxury and domestic brands. When the opportunity arose to work in the Business Development Centre for this well known, family owned business...Read MoreRead Less

Karen  Modny
Karen Modny
Business Development Representative

I come from a long and rewarding work history of Customer Service. Many of these years have been within the Automotive Industry, which is how I found myself at Parkway Motors with the Upper James Toyota team. I feel fortunate to be able to work with such a great group of people, particularly my BDC team. Everyone is caring and they genuinely enjoy taking the time to get to know our clients and their unique needs. I come from a long and rewarding work history of Customer Service. Many of these years have been within the Automotive Industry, which is how I found myself at Parkway Motors with the Upper James Toyota team. I feel fortunate to be able to work with such a great group of people, particularly my BDC team. Everyone is caring and they genuinely enj...Read MoreRead Less

Chantal Newport
Chantal Newport
Business Development Representative