I’ve been a mason’s apprentice, high school teacher and even held a corporate position Toyota Motors Sales USA. I joined my family’s business in 2004 and feel honoured to be a part of the lives of the families I work with every day and the clients I serve. My favorite part of my career is making the purchase or servicing of someone’s vehicle easy and more enjoyable. I live in Hamilton with my wife and son who love joining me at TiCats games or for Artcrawl. I occasionally find the time to play some basketball, although this is getting more difficult as I am active in the community through personal outreach and the corporate work we do. I believe in supporting the community which supports us. Thank you Hamilton.
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In 1998, my passion for cars turned into a professional career. Since then, I have worn many hats including Sales Person, Business Manager, Sales Manager, General Sales Manager and General Manager. I joined the team at Upper James Toyota in 2008 as Business Manager. From there, I moved to Sales Manager and now I proudly serve as the General Manager. As a family man and a Hamilton resident, I am extremely proud to work at UJT. Here, we are constantly looking for ways to improve the customer experience and I am very grateful to be a part of this team.
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I have been part of the team at Upper James Toyota since 2008. Attaching my name to such a reputable family owned business, with a long history of community involvement was a no-brainer. I LOVE what I do!
I am a proud father of two and a husband to a very patient and supportive wife. I come from a large family and love to spend my time making new memories with them.
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For over 25 years I have enjoyed a challenging and rewarding automotive career. I began my adventure as a Service Advisor with a small team in Oakville, where I was promoted to Service Manager. I had the pleasure of being a part of that growing business and was able to grow that team from just six staff to thirteen over ten years. During this time I was promoted to Fixed Operations Manager and oversaw both the Service and Parts departments. In 2001, I was looking for a change and found myself at Upper James Toyota, where I immediately knew I wanted to be part of this family business. Not without it's challenges; shortly after starting, we faced a large renovation. This was startling as a new employee, but not only did we get through it, we excelled through the whole renovation period. This was when I knew I was in the right place. In the last 15 years, I have worked with some of the best Technicians and Service Advisors around. The pleasure has been all mine.
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I have worked in many different aspects of the automotive industry for the past 15 years. After the completion of my Operations Management degree overseas, I joined the Parkway Motors team and have enjoyed working in our Leasing Department, Financial Services Department and most recently, the Fleet Department. I take pride in my work, the people I get to work with and the clients that I serve. In my down time, I enjoy spending time skiiing, swimming and staying active with my husband and 3 children....Read More
I've been a part of the Upper James Toyota for over 16 years and I have been a proud Hamilton resident for over 40 years. In my spare time, you can find me riding my mountain bike or in a pick up game of basketball. I'm currently restoring a 1991 Toyota MR2 with my son (he also works here at UJT). After many happy years spent here, I enjoy the simplicity of chatting with my long time clients who stop in for service, or just to say hi.
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I am a third generation born and raised Hamiltonian and have spent most of my working life in one of Hamilton's oldest landmark businesses: Jerry's Man Shop. Being a part of this almost 100 year old family business, I learned that customer satisfaction, integrity, teamwork and community service was the fabric of our success. This made my transition to Upper James Toyota easy; as I have found the same to be true here. I have always believed that Hamilton is a vibrant city with a real sense of community. After just eight years at UJT, it's already common for me to see my customers engaged in activities around the city. It's been a pleasure to be a part of the team here; where community service and customer satisfaction is of the highest priority.
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Since 2001 I have been a proud member of PARKWAY MOTORS GROUP HAMILTON as a Master/Hybrid Toyota technician. It is a great honor to work with the Pinassi family and not to forget working with some of the best associates around. I am now at Upper James Toyota offering my knowledge and expertise to make your vehicle purchase decision much easier.
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Hi, my name is John Buchanan, Product Advisor at Upper James Toyota. I graduated from Westdale High School in Hamilton, and have not only sold cars for the last 4 years at Upper James but also for 2 years in the United States in Georgia. When I returned home I was very fortunate to be able to join the dynamic team at Upper James Toyota. I believe in the Toyota product due to its reliability, safety, fuel efficiency and lowest maintenance cost over any other automotive manufacturer. I find it important to make all my customers feel comfortable with me and the vehicle they are purchasing. I will ensure the customer knows how all the features of their vehicle operate and make myself available at any time with any questions or concerns they have. I have built a successful career with this philosophy and have customers that will just drop in to say hi without any questions just to let me know how much they are enjoying their Toyota. I look forward to meeting you and helping you with the purchase of your next Toyota vehicle.
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I have spent almost 3 of my 20 years in the auto industry at Upper James Toyota. It’s a privilege to work in an environment that is focused on respect and professionalism. As a Service Advisor, I find pleasure in ensuring the quality of service that builds a relationship with our customers based on loyalty and trust.
Starting as a Cashier and working my way up to Assistant Manager; I have worked in retail for over 20 years. Looking for a new challenge, I made the leap from retail to automotive service just over a year ago. I am pleased to serve as a Service Advisor at Upper James Toyota and I continue to look forward to the challenges ahead of me and the clients I will meet.
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I've been turning wrenches in the automotive industry for over 40 years. I retired almost ten years ago but still wanted to remain active in the community, which is how I found myself at Upper James Toyota. Every day, I get to meet new people as I transport them to their home or work while their vehicle is in the hands of the best service department in the city. ...Read More
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Most of my career has been in customer service, and in 1999, I entered into the Automotive industry. I'm fortunate to have experienced different roles - Service Advisor, Sales Consultant and Manager, both with luxury and domestic brands. When the opportunity arose to work in the Business Development Centre for this well known, family owned business, I was excited to be able to utilize all the knowledge and skills I've gained over the years. I've settled in now, and i quickly realized this group is one big happy family; full of jokesters and camaraderie. I can't imagine a better place to work. During my time off, you can find me shopping with my daughter or cruising the back roads on my Harley....Read More
I come from a long and rewarding work history of Customer Service. Many of these years have been within the Automotive Industry, which is how I found myself at Parkway Motors with the Upper James Toyota team. I feel fortunate to be able to work with such a great group of people, particularly my BDC team. Everyone is caring and they genuinely enjoy taking the time to get to know our clients and their unique needs. ...Read More
I've lived in Hamilton my whole life and raised two grown sons here. I've been in the automotive industry for 30 years; half of that time spent in a body shop and the other half in dealerships. I've recently celebrated five years as a Parts Representative at Upper James Toyota and I feel that my 30 years of knowledge makes me better prepared to help folks in need in a timely and efficient fashion. ...Read More
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Many years ago, I had a career interest in Parts Management. I applied to and graduated from the Parts Management and Merchandising program at Mohawk College almost 30 years ago. I am proud to tell you that every day, I have enjoyed my career in automotive parts. The past 11 years have been spent at Upper James Toyota, where I serve as the Parts Manager with a dynamic and impressive team. While I grew up in Dundas, I currently get to enjoy all that Ancaster has to offer and I enjoy spending my time there with my two wonderful children.
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I have called Upper James Toyota "home" since 1998. During this time, I have had the pleasure of working with a terrific team, serving in two roles: as a Product Advisor, and in my current role as Financial Services Manager. I want to thank each and every one of my clients and contacts, as my success has been built on these relationships. Thank you. ...Read More
Here's what you need to know about me: I am a huge fan of all things comic book and nerd-like (I have light sabres.) I am a proud Hamiltonian and myself and my wife have called this wonderful city "home" for the last eight years. And finally, I am a car enthusiast who has been working in the automotive business for over ten years. My passion drove me to this simple career choice and it makes every day fun and enjoyable.
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32 years ago, I was both nervous and excited as I prepared to return to work following the birth of my two children. Here, I began my automotive career with the Parkway Motors Group as an Assistant Body Shop Manager. Following the closure of the body shop, I moved to the Service Department as a Service Writer, inclusive of warranty and accounting administrative duties. From here, I went on to become the Warranty Administrator, a position which I still hold and take great pride in. It allows me to continue to practice my accounting skills. Throughout my 32 years, I have always been blessed to have been surrounded by so many wonderful co-workers and clients....Read More